It depends on the severity of the matting. Minor mats can sometimes be worked out, but many times shaving down is necessary. Your groomer will try to leave the coat as long as possible, but if the mats are very tight, shaving may be the only option. Remember, it grows back, and your pet will feel better!
Severe mats can cause skin irritations and hide other conditions such as hot spots, dermatitis, sebborrhea, cuts, scrapes, sores, and redness. It is not unusual to encounter these problems when the coat is shaved from a badly matted pet and it is definitely in your pets best interest to address them.
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